Community & Member Engagement Specialist

Job Title: Community & Member Engagement Specialist

Position Summary

The Community & Member Engagement Specialist provides administrative, marketing, membership, and event support to ensure the smooth day-to-day operations of the Chamber. This position assists with member engagement, financial tracking, communications, and event coordination while serving as a key point of contact for members and the public.

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Key Responsibilities

1. Administrative Support

· Assist with daily office operations and general administrative tasks

· Answer phones, respond to emails, and handle member inquiries

· Maintain organized files, databases, and membership records

· Assist with office supply management and basic office coordination

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2. Basic Accounting Support

· Assist with invoicing, payments, and deposits

· Track membership dues and event payments

· Help monitor budgets for events and programs

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3. Membership Support & Sales Assistance

· Assist with outreach to prospective members via calls, email, and events

· Support membership onboarding and welcome communications

· Help track renewals and follow up on dues

· Maintain membership database and contact lists

· Provide excellent customer service to current and prospective members

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4. Sponsorship & Revenue Support

· Assist in identifying potential sponsors for events and programs

· Help prepare sponsorship materials and communications

· Track sponsor commitments and ensure benefit fulfillment

· Support fundraising and revenue-generating initiatives

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5. Marketing & Social Media

· Assist in managing social media accounts (posting, scheduling, responding)

· Help create basic marketing materials (graphics, flyers, emails)

· Support website updates and event promotions

· Draft newsletters and member communications

· Promote Chamber members and community events

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6. Event Coordination Support

· Assist in planning and executing Chamber events (networking events, ribbon cuttings, etc.)

· Help manage registrations, attendee lists, and event setup

· Coordinate with vendors, venues, and volunteers

· Provide on-site support during events (including occasional evenings/weekends)

· Assist with post-event follow-up and evaluations

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7. Community Engagement

· Represent the Chamber in a professional and friendly manner

· Support outreach efforts and attend local events as needed

· Help build relationships with members and community partners

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Qualifications

· High school diploma or associate/bachelor’s degree (preferred but not required)

· Strong organizational and communication skills

· Basic knowledge of Microsoft Office (Word, Excel, Outlook)

· Familiarity with social media platforms

· Willingness to learn sales, marketing, and event coordination

· Friendly, professional, and customer-service oriented attitude

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Preferred (But Not Required)

· Experience in customer service, retail, office admin, or hospitality

· Basic bookkeeping or cash-handling experience

· Experience with Canva, email marketing tools, or social media scheduling tools, CRM

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Key Skills

· Organization and attention to detail

· Communication and customer service

· Time management and multitasking

· Willingness to learn and take initiative

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Work Environment

· Office-based with frequent interaction with members and the public

· Some evening or weekend hours for events

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Base Salary $43,000 - $47,000    
    based on experience

Package includes:
    401K with a match
    commissions-no cap
    annual bonus plan
    health, vision, and dental covered 100%
    life insurance
    mileage stipend
    cell phone stipend
    remote work occasionally
    unlimited PTO after 6 months 

Please send resume to chamber@thechamberstmatthews.com