Financial Relationship Advisor

Role

By emphasizing ONE Park, ONE Mission, One Team, the Financial Relationship Advisor I is responsible for supporting both current and potential members with their credit union needs. This includes explaining services, setting up new accounts, resolving issues, and directing members to the appropriate team members when necessary. The role focuses on building lasting relationships with members, advocating for their lifelong financial needs, and helping them achieve financial wellness through personalized advice and solutions. The Financial Relationship Advisor also processes teller transactions, opens and closes accounts, assists with lending needs, and ensures compliance with credit union policies and procedures.

Essential Functions & Responsibilities

• Greet all visitors in a friendly, sincere manner and assist members professionally.
• Act as an advocate for members in the branch and on the phone.
• Build relationships with members, identify opportunities to assist, and offer sound advice and solutions to members in efforts to help them achieve financial wellness.
• Develop and maintain strong member relationships through proactive follow-up and actively identify members’ needs to recommend appropriate products, services, and solutions.
• Assist members with navigating and adopting existing and new digital technology.
• Establish and maintain strong, positive, and productive working relationships with internal and external members.
• Actively collaborate with partners in other lines of business to provide solutions to meet members’ financial needs and goals.
• Maintain knowledge of current Credit Union financial products and services; utilize the knowledge to advise and recommend Credit Union products and services to meet member’s financial needs.
• Process teller transactions and open and close accounts, including general membership, custodial, etc.
• Perform account maintenance and update records.
• Assist the member, with their lending needs, including educating and recommending lending products/services, submitting consumer loan applications, collecting documentation, closing loans, and performing loan maintenance.
• Focus on accuracy in all areas, ensuring errors/corrections are minimal.
• Maintain knowledge of and demonstrate adherence to all credit union policies, procedures, and regulations.
• Keep the manager informed of any issues that may arise.
• While acting as a liaison between members and departments, work to resolve problems within your authority. Escalate issues beyond your authority while keeping management informed on key issues.
• Achieve individual goals and contribute to branch and organizational objectives.
• Performs other duties as assigned.

Performance Measurements

1. To be an ambassador of Park's culture, supporting the credit union's mission to build thriving communities together, ensuring words and actions align with the Park VIBE that defines our Core Values:

• Vibrant Connections
• Inclusive Excellence
• Bold Compassion
• Endless Empowerment

2. To provide friendly, professional, and accurate service and support to all members and coworkers.
3. To identify members' needs, recommend products, and process requests with a minimal number of errors.
4. To develop and improve knowledge and skills in the Financial Services area.
5. To follow the credit union’s Bank Secrecy Act and anti-money laundering policies and procedures, including running OFAC searches, completing investigative reports of suspicious activity, and currency transaction reports, timely and with minimal error.
6. To maintain a professional work environment, promote teamwork, build respect among coworkers, and present a businesslike appearance.
7. To follow all security policies and procedures and report discrepancies or suspicious activity to the manager immediately.

Knowledge and Skills

• Experience: One to three years of similar or related experience.
• Education: A high school education or GED.
• Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Other Skills: Must be service-oriented and member-focused. Detail-oriented, organized, and resourceful. Must possess a learner mindset and be adaptable to change. Demonstrated ability to problem solve and be a critical thinker who is solution-focused. Previous cash-handling experience in a financial institution is preferred. Computer proficiency with MS Office, including Word, Excel, and PowerPoint, Internet, and Email; tech-savvy with strong keyboard and computer skills.

Physical Requirements:

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. While performing the essential duties of this position, the employee is regularly exposed to a general office environment and interaction with customers.

PHYSICAL DEMANDS

The physical demands described here are representative of those required to successfully perform the essential functions of this position, but do not necessarily constitute an exhaustive list of all essential functions. To the extent required by any applicable law, reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential functions where this can be done without posing a direct threat to self or others. While performing the essential duties of this position, the employee frequently must sit, stand, and walk short distances. The employee frequently uses hands and fingers to count currency and handle, manipulate, and feel objects, documents, office tools, and equipment. Reads, writes, listens, speaks, and uses personal computers, copiers, telephones, and other office equipment and software throughout the work day. The employee is occasionally required to stoop, bend, squat, and reach overhead with hands and arms. Occasionally, pushing and pulling of office furniture and other objects. The employee may occasionally lift and/or move up to 15 pounds and, on occasion, lift and/or move up to 25 pounds.
 
Company Description:

Park Community is Kentucky’s largest Community Development Financial Institution (CDFI) Credit Union.  Owned by members and focused on empowering communities, fueling dreams, and fostering belonging, the organization is committed to financial inclusion and serving underserved communities to create thriving environments.  Park Community envisions a world where hope, opportunity, and belonging unite us all. 
 
PARK COMMUNITY CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABLED

Pay Range: $22.50 - $23.44 per hour