Support Assistant

At RSS Technology Solutions, we take pride in delivering smart, reliable solutions to the restaurant industry. We’re currently seeking a Support Assistant to join our dynamic Helpdesk team at our Blankenbaker location.

Are you someone who thrives in a fast-paced environment, enjoys helping others, and has a strong connection to the restaurant industry? We're looking for a Support Assistant who can juggle a fast-moving phone queue and triage service requests.

This is an in-office role, based in our Blankenbaker warehouse location, working closely with our Helpdesk team to support incoming calls and emails from our restaurant clients across the country. If you’re a former quick-service restaurant professional looking for a new kind of challenge, this could be your perfect fit.

JOB DUTIES AND RESPONSIBILITIES:

• • Answer and triage incoming calls and emails from restaurant partners.
  • Create and enter service orders (SOs) accurately and efficiently.
  • Determine urgency of requests and route appropriately to Helpdesk team or other departments.
  • Act as the knowledgeable switchboard operator who ensures nothing slips through the cracks.
  • Collaborate with sales reps and internal teams to gather context and provide follow-through.
  • Maintain detailed documentation of service tickets and client interactions.
  • Learn and support a variety of restaurant technology platforms (25+ supported systems).
  • Participate in training sessions and shadowing to understand product functionality and support workflows.
  • Contribute to team improvement by identifying recurring issues or inefficiencies.

QUALIFICATIONS

• Previous experience in a restaurant environment (quick service experience required).
• Professional, calm, and friendly phone presence; strong de-escalation skills.
• Strong organizational skills and attention to detail.
• Technical aptitude and willingness to learn multiple platforms.
• Ability to prioritize under pressure and work independently while staying team-oriented.
• Experience in customer service, support, or call center roles preferred.
• Familiarity with service ticketing systems or support workflows a plus.