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DTSTART:20160920T123000Z
DTEND:20160920T153000Z
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SUMMARY:Workforce Development Series - Customer Retention Strategies?A Guide to Building a Customer Loyalty Program
DESCRIPTION:Experts say that as little as a 5% increase in customer retention can boost your profits 25-100%. Just think\, you could double your bottom line profit by keeping only 5% of the customers you currently lose. In general\, we also know that it costs less to keep existing customers than it does to acquire new ones. So why is it that many companies fail to include a customer loyalty program as part of their planning and execution process? This workshop will provide a jump start for you to explore and implement or enhance a customer loyalty program in your organization.\n\n \n\nIn this session you will:\n\n\n	Learn how to build and maintain a loyal customer base\n	Distinguish between satisfied customers vs. loyal customers\n	Learn methods to measure customer loyalty\n	Explore customer retention strategies\n	Discuss what it really means to "go the extra mile"\n	Learn to manage your "point of connection delivery system"\n	Explore the impact of employee loyalty on customer loyalty\n\n \n\nThis will be an interactive workshop with plenty of takeaways and ideas that you can begin implementing immediately
X-ALT-DESC;FMTTYPE=text/html:<span style="font-family:arial\,sans-serif\;">Experts say that as little as a 5% increase in customer retention can boost your profits 25-100%. Just think\, you could double your bottom line profit by keeping only 5% of the customers you currently lose. In general\, we also know that it costs less to keep existing customers than it does to acquire new ones. So why is it that many companies fail to include a customer loyalty program as part of their planning and execution process? This workshop will provide a jump start for you to explore and implement or enhance a customer loyalty program in your organization.</span><br />\n&nbsp\;<br />\n<span style="font-family:arial\,sans-serif\;">In this session you will:</span>\n\n<ul>\n	<li><span style="font-family:arial\,sans-serif\;">Learn how to build and maintain a loyal customer base</span></li>\n	<li><span style="font-family:arial\,sans-serif\;">Distinguish between satisfied customers vs. loyal customers</span></li>\n	<li><span style="font-family:arial\,sans-serif\;">Learn methods to measure customer loyalty</span></li>\n	<li><span style="font-family:arial\,sans-serif\;">Explore customer retention strategies</span></li>\n	<li><span style="font-family:arial\,sans-serif\;">Discuss what it really means to &ldquo\;go the extra mile&rdquo\;</span></li>\n	<li><span style="font-family:arial\,sans-serif\;">Learn to manage your &ldquo\;point of connection delivery system&rdquo\;</span></li>\n	<li><span style="font-family:arial\,sans-serif\;">Explore the impact of employee loyalty on customer loyalty</span></li>\n</ul>\n&nbsp\;<br />\n<span style="color:black\;"><span style="font-family:arial\,sans-serif\;">This will be an interactive workshop with plenty of takeaways and ideas that you can begin implementing immediately</span></span>
LOCATION:3940 Grandview Avenue Louisville\, KY 40207
UID:e.9037.3842
SEQUENCE:3
DTSTAMP:20260413T165951Z
URL:https://business.stmatthewschamber.com/events/details/workforce-development-series-customer-retention-strategies-a-guide-to-building-a-customer-loyalty-program-3842
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